Knowledge Base

Cancelling Your Subscription

How to cancel a FirmWork subscription, what you keep, and why cancelling is not the same as deleting. You keep full access to the end of the paid period, then move to the free plan with nothing removed.

Upgrading Your Plan

How to upgrade, downgrade, or change your FirmWork subscription plan.

Charged for a PDF editor?

FirmWork (previously called Doclio) is construction drawing and document management software, not a PDF editor. If you have been charged for a PDF or document-conversion subscription, here is how to identify the merchant and get your money back.

Plan Comparison

Compare FirmWork plans — Starter (free), Growth, Business, Professional, and Enterprise.

Creating Your Account

Signing up with email and password, magic link, or Google/Microsoft, the two-step onboarding wizard, the Terms acceptance step, and your Get Started options.

Account and Login Issues

Solutions for login problems — forgotten passwords, magic link issues, and account access troubleshooting.

Affiliate Program

Earn recurring commission for every FirmWork subscription you generate. Powered by Tolt. Apply at doclio.tolt.io.

Installing FirmWork as an App

Install FirmWork as a Progressive Web App on your phone, tablet, or desktop. Get a home-screen icon and full-screen experience without the App Store.

Language and Localisation

Change the app language to one of seven locales — English (UK or US), French, Spanish, German, Chinese, or Japanese. Set date format preferences.

Data Export and Privacy

Export everything FirmWork holds about you as a machine-readable file, or delete your account — both self-service and immediate.